U-Report Zambia: Free Mental Health Chatbot

15 May 2025 - Everyone feels stressed, sad, or overwhelmed sometimes. It’s okay to talk about it. That’s why U-Report Zambia has launched a new Mental Health Chatbot — a simple, free way to get support when you need it.

The chatbot went live on World Mental Health Action Day, 15 May 2025. It’s made to help young people across Zambia talk about mental health, learn how to manage stress, build better relationships, and get facts about substance use. You can use it on your phone through SMS or WhatsApp.

Why This Matters

More and more young people are dealing with mental health challenges. In Zambia, the number of teens treated for depression grew from 704 in 2022 to 858 in 2024. That’s why it’s important to have easy-to-use, private tools like this one.

What the Chatbot Can Do

This chatbot is part of UNICEF’s #OnMyMind campaign. It’s here to help:

• Break the silence around mental health
• Give support when you or someone you know needs help

You can learn about:

1. Talking openly about mental health
2. Building strong, healthy relationships
3. Dealing with stigma
4. Managing stress
5. Handling emotions

There’s also a new topic about substance use. It’s written in a kind, respectful way and helps you make informed choices.

How to Use It

Using the chatbot is free and easy, no matter where you are in Zambia.

SMS (Airtel, MTN & Zamtel):

• Already a U-Reporter? Text Mind to 878
• New to U-Report? Text Join to 878, then send Mind

WhatsApp:

• Send Mind to +260768878878
• New users should first send Join to register

The chatbot will reply with friendly, clear messages to guide you step by step. It works even if you don’t have a smartphone.

Help Spread the Word

Want to tell your friends? You can use and share simple image cards that show how to get started.

You Are Not Alone

You’re not alone. Reaching out for help is a strong and brave step. Whether it’s Mental Health Action Day or any day, it’s always okay to talk or check in with someone you trust. The U-Report Mental Health Chatbot is free and always available — anytime you’re ready.

Need to speak to someone directly? You can also call:
📞 Childline Zambia: 116
📞 Lifeline Zambia: 933
Both services are free, private, and available 24/7 for young people across Zambia.

#OnMyMind #UReportZambia #YouAreNotAlone

Follow us:
U-Report Global – Facebook: @U-Report | Instagram: @ureport | X: @UReportGlobal
UNICEF Zambia – Facebook: @Unicef Zambia | Instagram: @unicefzambia | X: @UNICEFZambia